Privacy Policy

Buyers: name, email address, WhatsApp number, and order details — collected at checkout to deliver your tickets. Organizers: account details plus the verification documents required to sell (KTP, NIB for companies, and an event proposal). We also keep basic technical logs and your language preference.

Your data is used to process payments, deliver e-tickets and payment instructions, verify tickets at the gate, send reminders you asked for, and notify you about your orders or account. We do not send marketing you didn't request.

The organizer of an event you attend receives the attendee information needed to run that event (such as names and ticket serials for check-in). Payments are processed through our payment partners. We never sell your personal data.

We use a session cookie to keep organizers and staff logged in, and a preference cookie to remember your language. We do not use third-party advertising trackers.

Data is stored on secured cloud infrastructure with encryption in transit and at rest, and access is limited to what operating the platform requires. Verification documents are used only for review and compliance.

We keep data for as long as it is needed for the purposes above or as required by law. You can request access to, correction of, or deletion of your personal data by contacting us — we will respond as quickly as we can.

For any privacy question or request, contact us at support@tixnation.id.